FREQUENTLY ASKED QUESTIONS

Product, Size, and fit

Do KLAW sneakers run true to size?

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Yes they do!

Women - Please select your size and width

Men - If you are a half size we suggest sizing up to the next full size.

If you are still unsure about your sizing, we would love to help! Please reach out to one of our team by call / text at +1 929 530 5106 or by email at help@klawfootwear.com and we will be happy to offer you personalized sizing advice.

WHAT SNEAKER WIDTHS DOES KLAW OFFER?

We offer both a Medium width and Wide width for Mens & Womens sizes:

Womens - If you are a Medium (B) width, select your size under the REGULAR Width tab. If you are a Wide (D) width select your size where it says W under the WIDE tab

Mens - If you are a Medium (D) width, select your size select your size under the REGULAR Width tab. If you are a Wide (2E) width select your size where it says Wide under the WIDE tab

ARE KLAW SNEAKERS SUPPORTIVE?

Absolutely! Our superior arch support improves your stability and reduces strain. Along with this our deep heel cup aligns your feet to ensure that each step is your most most supportive!

ARE KLAW SNEAKERS COMFORTABLE OUT OF THE BOX?

Yes they are! We recommend that you wear them for 30 minutes so that your foot adjusts to the insole

ARE KLAW SNEAKERS APPROVED BY APMA?

Yes they are! The KLAW 528 Walking Sneaker is Approved by The American Podiatric Medical Association (APMA). They recognize the benefits that the KLAW 528 Sneaker has on your foot & back health and have granted KLAW the Seal of Acceptance

What activities can I use my klaw sneakers for?

You can use them for:

- Walking

- Everyday Wear

- Light Workouts

- Standing

ARE KLAW SNEAKERS GOOD FOR STANDING ALL DAY?

Yes absolutely! You will find support and comfort for your feet whilst you stand due to our superior arch support, exceptional cushioning at the heel & forefoot as well as our deep heel cup. Best of all your feet will feel great at the end of the day!

What’s the heel to toe drop for KLAW sneakers?

We have a 7mm heel to toe drop which is optimal for walking!

Are KLAW sneakers rainproof & non-slip?

Yes they are! So your feet will be dry even when there is a downpour!

Additionally the sneakers are slip resistant!

ARE KLAW SNEAKERS GOOD FOR SCIATICA?

Yes they are! The KLAW 528 sneaker is a very supportive sneaker due to it's arch support and deep heel cup as well as a 7mm Heel to Toe drop to decrease the amount of stress in the body

If you are still unsure, we would love to help! Please reach out to one of our team by call / text at +1 929 530 5106 or by email at help@klawfootwear.com and we will be happy to offer you personalized advice.

ARE KLAW SNEAKERS GOOD FOR PLANTAR FASCIITIS?

Indeed they are! Our medial and lateral arch support acts to keep the plantar fascia from over stretching. The deep heel cup prevents over-pronation which is commonly associated with plantar fasciitis. Also the cushioning under the heel adds optimal shock absorption to the heel for long walks on city streets!

ARE KLAW SNEAKERS GOOD FOR NEUROPATHY?

Yes they are! This is deep heel cup which hugs your heel, ultra-light cushioned midsole, exceptional cushioning at the forefoot and heel, roomy toe box and superior arch support

ARE KLAW SNEAKERS GOOD FOR MEDIUM & HIGH ARCHES?

They are great for both. We built superior arch support for medium & high arches. Our customers with both typer of arches enjoy the support our arch support brings!

Are KLAW sneakers good for flat feet?

Our insole has a deep heel cup, lateral and medial arch support and generous cushioning at heel and forefoot which means that for customers who use their own inserts or orthotics, our insole is easily removable to make those adjustments

How do I clean my KLAW sneakers?

Our sneakers are super easy to clean to ensure they remain box fresh. Use a dry soft cloth to sweep away any dirt or debris on the upper. Use a damp cloth to remove any dirt or debris on the midsole and tread.
We also recommend Crep Protect, which can easily be found online, to ensure that your sneakers remain in their best looking condition

What’s the KLAW Biomechanic System?

We engineered what we call our 'Biomechanic System' in collaboration with one of the leading Podiatrists in New York, Dr Nelya Lobkova.

It allows you to get to your 10,000 daily steps in less effort and more comfort!

It includes the following components:

- Deep Heel Cup for Stability

- Medial & Lateral Arch Support for a Firm Foundation

- Ultra Light Midsole for a Smooth Stride

- Forefoot Rocker for Efficiency

- Generous Cushion at Heel & Forefoot for a Soft Landing

Everything you would need to elevate your daily walks!

Can I come and try on at your Brooklyn location?

Yes, with pleasure! We would love to meet you! We have a showroom in the cool neighborhood of Dumbo in Brooklyn where you can try and buy your sneakers. Just call / text at +1 929 530 5106 or by email at help@klawfootwear.com and let us know what day you would like to come in.

Our address in Dumbo, Brooklyn is below:

45 Main Street

Suite 510

Brooklyn

NY 11201

Closest Subways are below:

High St on the A & C Line

York St on the F Line

WHAT IF MY SIZE / COLOR IS SOLD OUT?

Not a problem! When you size / color is out of stock, please tap the size button and then tap 'JOINT THE WAITLIST' button and you will easily be able to add your email to join the waitlist. We will notify you by email as soon as your size / color has been re-stocked.

RETURNS & EXCHANGES

Can I return my order and are the returns free?

Sure you can! And we have Free 30 Day Returns. Please send us an email to help@klawfootwear.com or call / text at +1 929 530 5106 with your order number (it starts with KLAW-) and we will email you a prepaid UPS shipping label within 24 hours.

Can I exchange my order?

We don't process exchanges, but are happy for you to return your order so that you can buy your correct size / style. To return a order please send us an email to help@klawfootwear.com or call / text at +1 929 530 5106 with your order number (it starts with KLAW-) and we will email you a prepaid UPS shipping label within 24 hours.

What is KLAW’s return policy?

We have a Free 30 Day Return Policy for you to try on the sneakers for size. We will send you a Free UPS Return label. Please ensure to return your unworn sneakers in their original undamaged shoe box which should be placed inside a shipping box. The sneakers must be in the same state you received them and in sellable condition. The sole or upper of the shoe should not be marked or have any indications of wear. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. All returns will be inspected by our QC team to ensure the sneakers are in an unworn condition and in the same state that they were sent. Items that do not pass inspection will be returned to you. Returns must be postmarked within 30 days of your delivery date for a refund.

ORDERS, SHIPPING & TRACKING

Where do you ship from?

We ship from Brooklyn, NY with UPS. We offer Free UPS Ground Shipping to the 49 Contiguous States in the US which takes between 1-4 days (Including Saturdays), for you to receive your order depending on your shipping address.

We also offer 2-business day UPS Expedited Shipping for $35

Please note that we deliver only on business days with Expedited Shipping and that only expedited orders placed before 12:30 pm ET on a business day will ship that same day. For example, an order placed with 2-business day shipping on Thursday at 2 pm ET will ship out the next day, Friday, and arrive the following Monday.

DOES KLAW OFFER FREE SHIPPING?

Yes we do for all US orders (not including Hawaii or Alaska). Your order will be shipped UPS Ground and we offer Free 30 Day Returns!

HOW LONG DOES IT TAKE TO GET MY ORDER?

You can expect to receive your order 1 - 4 days (including Saturdays) depending on your shipping address. All orders are shipped from Brooklyn NY using UPS.

Can I expedite my order?

Not a problem! We offer 2-business day UPS Expedited Shipping for $35.

DO YOU SHIP TO HAWAII & ALASKA?

Yes we do! We ship UPS Expedited (2 Business Day) from NYC to Hawaii & Alaska for $10. We still offer Free 30 Day Returns from both of these states.

DO YOU SHIP TO CANADA?

Yes we do! We ship UPS International from NYC to all regions in Canada for $18 CAD. We still offer Free 30 Day Returns from Canada. Also you will not pay Duties & Taxes, thats on us! You can expect to receive your order within 2 - 5 days after placing your order.

Do you ship to Europe, Asia & Australia?

Yes we do! We ship Fedex International from NYC to most countries in Europe & Asia as well as Australia & New Zealand for $35. We still offer Free 30 Day Returns from these countries. Also you will not pay Duties & Taxes, thats on us! You can expect to receive your order within 5 - 8 days after placing your order.

How can I track my package?

We will send you a shipping notification email as soon as your order is shipped which will also include the UPS tracking number for you to track your package

What if I want to cancel or change my order?

We work super-fast here to ship out orders; with that being said please call / text at +1 929 530 5106 or email at help@klawfootwear.com and we’ll see what we can do. If you are in two minds about the sneakers, hang tight to get them as we think you will love them and if you don’t you can send them back for free within 30 days.

PAYMENTS & REFUNDS

When can I expect my refund?

No worries! It takes our warehouse up to 2 weeks to receive and process your return. We’ll be sure to send you a refund notification email as soon as we’ve issued your refund!

What payment methods can I use?

You can use, Visa, Mastercard, American Express, Discover, JCB, Diners, Paypal, Apple Pay, Google Pay and Facebook Pay

What is Shop Pay?

Shop Pay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest.

Once you are ready to purchase the items in your shopping bag, go to checkout and enter all your information and select your shipping preferences. You will then be able to choose Shop Pay on the payment method page.

Does KLAW offer any discount codes, sales or coupons?

KLAW is currently a small business. We use our tight resources and hard work to deliver premium quality footwear that feel incredible and are healthy for you. Because of this we do not offer regular discounts or sales on our products. However, we may make exceptions from time to time, so please sign up so you don’t miss out

We always offer Free Shipping & Free Returns on all orders!

COMPANY

Where is KLAW located?

We are located in Dumbo in Brooklyn, NY, our full address and contact details are below:

KLAW footwear Inc

45 Main Street

Suite 510

Brooklyn, NY

11201

Tel: +1 929 530 5106

Email: help@klawfootwear.com

Closest Subways are below:

High St on the A & C Line

York St on the F Line

Where are KLAW sneakers made?

All of our sneakers are hand-assembled in Busan, South Korea which is renowned for its premium quality shoe manufacturing.

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FREQUENTLY ASKED QUESTIONS

Product, Size, and fit

RETURNS & EXCHANGES

ORDERS, SHIPPING & TRACKING

PAYMENTS & REFUNDS

COMPANY

Shopping Bag

Receive 15% Off Your Next Purchase

how can we help?

FREQUENTLY ASKED QUESTIONS

Product, Size, and fit

Do KLAW sneakers run true to size?

WHAT SNEAKER WIDTHS DOES KLAW OFFER?

ARE KLAW SNEAKERS SUPPORTIVE?

ARE KLAW SNEAKERS COMFORTABLE OUT OF THE BOX?

ARE KLAW SNEAKERS APPROVED BY APMA?

What activities can I use my klaw sneakers for?

ARE KLAW SNEAKERS GOOD FOR STANDING ALL DAY?

What’s the heel to toe drop for KLAW sneakers?

Are KLAW sneakers rainproof & non-slip?

ARE KLAW SNEAKERS GOOD FOR SCIATICA?

ARE KLAW SNEAKERS GOOD FOR PLANTAR FASCIITIS?

ARE KLAW SNEAKERS GOOD FOR NEUROPATHY?

ARE KLAW SNEAKERS GOOD FOR MEDIUM & HIGH ARCHES?

Are KLAW sneakers good for flat feet?

How do I clean my KLAW sneakers?

What’s the KLAW Biomechanic System?

Can I come and try on at your Brooklyn location?

WHAT IF MY SIZE / COLOR IS SOLD OUT?

RETURNS & EXCHANGES

Can I return my order and are the returns free?

Can I exchange my order?

What is KLAW’s return policy?

ORDERS, SHIPPING & TRACKING

Where do you ship from?

DOES KLAW OFFER FREE SHIPPING?

HOW LONG DOES IT TAKE TO GET MY ORDER?

Can I expedite my order?

DO YOU SHIP TO HAWAII & ALASKA?

DO YOU SHIP TO CANADA?

Do you ship to Europe, Asia & Australia?

How can I track my package?

What if I want to cancel or change my order?

PAYMENTS & REFUNDS

When can I expect my refund?

What payment methods can I use?

What is Shop Pay?

Does KLAW offer any discount codes, sales or coupons?

COMPANY

Where is KLAW located?

Where are KLAW sneakers made?